It is very possible that our tours will be full so if you turn up without booking you may well miss the tour. We limit numbers on our tours to make them more personable and to maximise enjoyment, so we would have to turn you away if this number has been reached. However, those who booked online will be prioritised, followed by a first to arrive basis. If you don’t book in advance you will not get any notification of changed locations or cancellations. We will always turn up for the tour if someone has booked, but if there have been no bookings for a tour it is very likely that it will be cancelled. And don’t forget, some of the walks are discounted for those who book online.
Please come 15 minutes before the allotted time so that we are ready to go promptly.
The Guide will leave promptly at the designated time. Although there may be an introduction to the tour nearby, this will be brief.
No, we’re afraid not. If there are extenuating circumstances why you were unable to come, please drop us a line at firstname.lastname@example.org and we will try to find a space for you on a later date but we cannot guarantee this.
It is very unlikely. The main reason for a tour being cancelled would be a major transportation issue, although this is extremely rare. The Guides live in London, so can make use of the tube and bus network and will follow up to date transport information to try to prevent any problems. Very rarely extreme weather conditions could prevent a tour going ahead, but even in heavy rain or snow tours generally continue (bring your umbrellas and ponchos if bad weather is predicted!)
In the event of cancellation, we will endeavour to let you know with as much notice as possible by either email or SMS and provide a full and prompt refund or offer an alternative date/tour if preferable.
The duration of our walks vary. Most are either 2 hours or 2.5 hours. Check the details of the individual walking tour for further information.
This depends on the tour. All of the walks will have between 5 and 15 stops, with a 3-5 minute walk between them.
The theme of the tour will not deviate from what is advertised, although the guide reserves the right to alter the content and route.
We are keen to ensure that the groups are not too large. As such, we try to place a limit of 25 for each tour.
We have a variety of walking tours. Most or our walking tours are suitable for all ages. Some of the other walking tours are not suitable for children, and this is clearly stated when booking the tour.
Currently we have discounted tickets for under 18s and students, family tickets and all under 5s come for free. Please check each individual tour for further details.
Please email email@example.com regarding this. Depending on demand, it may be possible, but not a guarantee.
Our guide will be carrying a Wonders of London tag and our red, blue and white umbrella. You will find all the info on your ticket.
The Guide will remind you of safety precautions at the beginning of each walk, but each member of the group is responsible for their own safety.
We encourage your feedback, and as such will provide each member of the tour with our contact details at the end of the tour. Please send your comments to firstname.lastname@example.org and feel free to post your review on Trip Advisor.
As we are a relatively new company, any positive feedback which can be seen on TripAdvisor or our Facebook page is enormously appreciated so that more people can enjoy our tours in the future!
If in the unlikely event that you have a complaint, please email us at email@example.com and we will endeavour to respond promptly.
We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two and a half hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour.
At Wonders of London we try to be as inclusive as possible, so if you have any particular disability, please email us beforehand and we will do our best to ensure the tour works for you.
You will receive your ticket automatically in the email provided. If you don’t receive your ticket, please email us here firstname.lastname@example.org.
We love dogs, but we permit guide dogs only.